Privacy Policy

Top Gold Australia (ABN 24 667 514 810, NSW Second-hand Dealer Licence 2PS28242) respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what information we collect, why, and how it's protected.

1. Information we collect

We collect two broad categories of information:

a) Information collected in-store, as a licensed second-hand dealer

NSW second-hand dealer regulations require us to record identifying details from every seller before completing a purchase. This includes:

• Full name and date of birth
• Residential address
• Government-issued photo identification details (driver licence, passport, or proof-of-age card)
• A description of the item(s) purchased, and the price paid

This information is retained as required by NSW second-hand dealer legislation and may be made available to NSW Police or other regulatory authorities on lawful request. It is not used for marketing and is not sold or shared with third parties beyond this regulatory requirement.

b) Information collected through our website

When you use topgold.com.au, we may collect:

• Contact details you submit through our enquiry or contact forms (name, email, phone number, and any message content)
• Basic technical and usage data (browser type, pages visited, approximate location derived from IP address) via standard analytics tools

2. How we use your information

• To complete and record in-store purchases as required by law
• To respond to enquiries submitted through our website or contact forms
• To improve our website and services
• To meet our legal and regulatory obligations as a licensed second-hand dealer

We do not use your information for unrelated marketing without your consent.

3. Disclosure of information

We only disclose personal information:

• To NSW Police or other regulators, where required under second-hand dealer legislation
• To service providers who help us operate our website or process enquiries (for example, our contact form email provider), bound by confidentiality obligations
• Where required by law

We do not sell personal information to third parties.

4. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Identification records collected in-store are stored securely and access is restricted to authorised staff.

5. Retention

Records required under NSW second-hand dealer regulations are retained for the period specified by that legislation. Website enquiry details are retained only as long as reasonably necessary to respond to and resolve your enquiry.

6. Access and correction

You have the right to request access to personal information we hold about you, and to request correction if it is inaccurate. Contact us using the details below to make a request.

7. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

8. Third-party links

Our website may link to third-party sites (for example, Google Maps or social media). We aren't responsible for the privacy practices of those third-party sites, and we encourage you to review their own privacy policies.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page reflects the most recent update.

10. Contact us

For any privacy-related question, access request, or complaint, contact us at [email protected] or call (02) 8021 2466. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).